Guidelines

We want to see that you get great value from the use of our bins. To ensure that this happens we suggest spending a small amount of time packing bins properly. Simply throwing items in, leads to excess ‘air’ holes and ‘spaces’ in the bin. Cutting tree waste and branches into smaller sizes, breaking down furniture along with good packing will eliminate air holes and spaces, ensuring you get great value from the bin.

In addition to this we suggest

That item’s are not placed above the top of the bin. Take note of the loading signs stencilled on the bin (they are for safety reasons).
Ensure items are not protruding from the parameters of the bin, which may affect our ability to lift the bin back onto the truck safely.

For SAFETY reasons please take note of the following

Do not place regulated waste items into the bin i.e. asbestos, tyres, liquids etc.
Do not move or relocate bins once we have placed them on the ground as we may not be able to retrieve the bin safely.
Access – for safety reasons we require minimum of one metre of clearance from both sides of our vehicles. Whilst we will attempt to place a bin in a location under your instruction if access is limited and damage occurs to your property we cannot be held responsible. We assure you of our care and attention when we enter your property.
If you are placing heavy items such as dirt, concrete or bricks in the bin please be aware that some bins have weight restrictions. A bin is considered full (or overfull) when it can no longer be lifted or carried safely or legally. If you are unsure please contact our office.
Overfilling bins is a safety issue. In the event that a bin is overfull, we reserve the right to unload excess rubbish. If however we are unable to do this within a few minutes we will leave a bin onsite. You will be required to rebook the pickup once the bin meets the guidelines. If this happens you may be charged for an additional trip. If you are unsure please contact our office. Refer to our FAQ page for more information.
For more detail on our policies relating to the use and care of our bins please refer to our ‘Terms of Trade’.
Handybin Terms of Trade | Bin Bins Terms of Trade

As hard as we try to manage how people use our bins we are constantly amazed. Here’s a few pictures (of what not to do).

Please note our published Terms of Trade apply for all services provided by
Handybin Waste Services and RMG (Qld) Pty Ltd t/a Big Bins & A Big Bins

If you have any questions please contact our office.