About Us
Who are Handybin – Big Bins ?
Our
business philosophy is…" to
achieve and maintain long-term sustainable success as a result of creating mutually beneficial relationships with customers, suppliers and employees. We are convinced that our success is dependant on
creating long-term relationships with each of these groups. In other words we
are in business for the long haul!"
Robert Gross (owner)
Handybin Waste Services and Big Bins are a Brisbane based business that has been operating for over 15 years (established 1993).
Our vision is to provide a reliable, dependable service that meets the needs of our diverse range of customers. In comparison to other companies within the waste transport industry, we are neither the largest nor the smallest. However, we are definitely small enough to know what it means to provide “old-fashioned service”.
We are aware that we must meet the demands of our marketplace in order to remain competitive. With this in mind, our focus is on service after all ‘a bin is just a bin’. We aim to provide a service equivalent or better than our competitors.
Our philosophy and service is built on a genuine desire to provide for the needs of our customers. We have taken the time to ask our long-term customers (both householders and businesses) what is important to them when they look for a company to provide waste reduction or removal services. The overwhelming response has been “service, reliability and dependability”. These are the pillars upon which our company has been and is being built on.
In addition to this each of our employees bring experience from other industries along with their personal level of knowledge and expertise to our business, which helps us to serve you better.
We focus on adopting and implementing sound business procedures and practices, which encourages a number of objectives,
- That customers needs and our ability to meet these needs, are aligned with the well being and success of our business.
- Compliance with licensing and environmental issues.
- Maintaining trucks in a presentable and roadworthy condition.
- Ensuring that both drivers and management are responsible and aware of safety issues.
Keeping up to date with changes in business and waste management is important so we are members of the following organizations,
- The Waste Management Association of Australia
- Commerce Queensland, and
- The Waste Contractors and Recyclers of Queensland
In addition to this,
- We believe that our success is built on your success, and that providing you with great service allows your business to better meet the needs of your customers, helping you to become more successful.
- If you’re satisfied with our great service we believe that you will tell your friends, family work colleagues etc and we will gain referrals and repeat business.
- The profits stay here! We are a locally owned business so our profits stay here and support other local businesses, communities and organizations.